🔒 Privacy Policy
1. Introduction
We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.
2. Information We Collect
- Name, contact details, and location when booking a ride.
- Payment information for transactions.
- Ride history, preferences, and feedback for service improvement.
3. How We Use Your Information
- To process ride bookings and payments.
- To enhance safety through GPS tracking.
- To send promotional offers, updates, and ride-related notifications.
4. Data Protection & Security
- We use secure encryption and data protection measures to safeguard your information.
- Your data will not be shared with third parties except as required for service operation or by law.
5. Cookies & Tracking
- We use cookies to improve website experience and track ride history.
- Users can disable cookies in browser settings.
6. User Rights & Data Access
- You can request to view, update, or delete your personal information by contacting our support team.
7. Policy Updates
We may update this privacy policy periodically. Continued use of our services implies acceptance of these changes.
📜 Terms & Conditions
1. Introduction
Welcome to [Your Cab Service Name]. By accessing and using our services, you agree to comply with the following Terms & Conditions.
2. Booking & Payments
- Users must provide accurate information when booking a ride.
- Payments can be made through online methods or in cash at the end of the ride.
- Any fare changes due to delays or route changes will be communicated during the ride.
3. Cancellation & Refunds
- Customers can cancel their ride within [X] minutes of booking without charges.
- Late cancellations or no-shows may result in cancellation fees.
- Refunds for prepaid rides will be processed within [X] working days.
4. Passenger Conduct
- Passengers must wear seat belts and follow safety guidelines during the ride.
- Any misconduct, damage to the vehicle, or inappropriate behavior will result in ride termination.
5. Driver & Vehicle Policy
- Drivers are responsible for maintaining a professional and courteous demeanor.
- Vehicles are inspected regularly for cleanliness and safety compliance.
6. Liability & Safety
- We are not liable for delays due to traffic, weather, or unforeseen circumstances.
- In case of an emergency, passengers should contact local authorities immediately.
7. Changes to Terms & Conditions
We reserve the right to update our terms from time to time. Any changes will be communicated on our website.
🚖 FAQ (Frequently Asked Questions)
1. How can I book a cab?
You can book a cab through our website, mobile app, or by calling our customer support. Simply enter your pickup and drop-off locations, select your vehicle, and confirm your booking.
2. Are your cabs available 24/7?
Yes, our services are available 24/7, ensuring you can travel anytime, anywhere without hassle.
3. How do I pay for my ride?
We accept multiple payment options, including cash, credit/debit cards, UPI, and digital wallets for a seamless payment experience.
4. Can I schedule a ride in advance?
Yes, you can pre-book your ride for a specific date and time to ensure timely pickup.
5. Are your drivers professional and licensed?
Absolutely! All our drivers are experienced, professionally trained, and background-verified for your safety.
6. Can I cancel my booking?
Yes, you can cancel your booking within a specific timeframe. Cancellation charges may apply as per our policy.
7. Do your cabs have GPS tracking?
Yes, all our cabs are equipped with GPS tracking to ensure a safe and reliable travel experience.
8. Is there an option for female passengers to request a female driver?
Yes, subject to availability, female passengers can request a female driver for added comfort and security.
9. What if I forget something in the cab?
If you leave behind any belongings, please contact our support team immediately. We will do our best to recover your lost items.
10. How do I contact customer support?
You can reach out to us via our helpline number, email, or live chat on our website